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So sorry to hear about your experience at Hotel Burguete. We stayed there in 2019 ( yes, almost 5 years ago). Fortunately for us, our experience was nothing like yours. We, too, had reserved a room and they had no difficulty finding our reservation upon our arrive. Our room was most pleasant and dinner “Truite à la Hemingway” was one of the best meals we had on the Camino. The young woman who waited upon us even took the time to show us where Hemingway had engraved his name inside the piano in the dinning room.I stayed at Hotel Burguete on this past Monday night. It was an absolutely horrible experience right from the start.
It had been a grueling day walking from Orisson, and I was so exhausted that I could not walk another step by the time I came through the door. There was an empty lobby, and empty courtyard, and the attached bar/cafe was also empty. I was wandering around calling “Hola”….and nothing. Finally a little disgruntled looking woman appears, and I said “Buenos Dias. Tengo reservacion”. She asked me my name, I told her, and without even looking anything up, she shook her head and said “No. Completo”. Full. I searched my phone and found the email chain from 3 months prior and tried showing it to her. She kept saying “No”. And “No estado confirmado”. After about 10 minutes of this, I finally got her to look at my phone where I had proof that it was indeed “confirmado”. She then sighed, literally stomped away and came back with my key. Hmmm. I thought they were “completo”. Lying and being uncooperative are not ways to get on my good side.
Then, when I asked her for information on dinner, I thought she said that they served until 8. My Spanish isn’t terrific, but I try to use it out of courtesy. Her English was non existent, and when I requested to have her please write down what she was saying, she refused and scowled at me. So, when I showed up for dinner at 7:00, she scolded me. At dinner she exhibited further rude service toward me, even to the point where the peregrinos at the next table noticed it and commented on it.
For the record, I am an exemplary guest…clean, quiet, appreciative. Her behavior was 100% uncalled for, and I plan to leave a scathing review on booking.com.
You should be able to leave a review on Google and TripAdvisor, but since Hotel Burguete isn't on booking.com you won't be able to review them there. And I believe that you can only review properties on booking.com that you booked through that site.For the record, I am an exemplary guest…clean, quiet, appreciative. Her behavior was 100% uncalled for, and I plan to leave a scathing review on booking.com
I hope this incident in Burguete has not dampened your Camino enthusiasm.I stayed at Hotel Burguete on this past Monday night. It was an absolutely horrible experience right from the start.
It had been a grueling day walking from Orisson, and I was so exhausted that I could not walk another step by the time I came through the door. There was an empty lobby, and empty courtyard, and the attached bar/cafe was also empty. I was wandering around calling “Hola”….and nothing. Finally a little disgruntled looking woman appears, and I said “Buenos Dias. Tengo reservacion”. She asked me my name, I told her, and without even looking anything up, she shook her head and said “No. Completo”. Full. I searched my phone and found the email chain from 3 months prior and tried showing it to her. She kept saying “No”. And “No estado confirmado”. After about 10 minutes of this, I finally got her to look at my phone where I had proof that it was indeed “confirmado”. She then sighed, literally stomped away and came back with my key. Hmmm. I thought they were “completo”. Lying and being uncooperative are not ways to get on my good side.
Then, when I asked her for information on dinner, I thought she said that they served until 8. My Spanish isn’t terrific, but I try to use it out of courtesy. Her English was non existent, and when I requested to have her please write down what she was saying, she refused and scowled at me. So, when I showed up for dinner at 7:00, she scolded me. At dinner she exhibited further rude service toward me, even to the point where the peregrinos at the next table noticed it and commented on it.
For the record, I am an exemplary guest…clean, quiet, appreciative. Her behavior was 100% uncalled for, and I plan to leave a scathing review on booking.com.
From one perspective, nothing wrong here. No one knows or, more importantly, understands what is going on with this woman, what is happening inside her. Give her the benefit of the doubt until everything is fully known. There are millions upon millions like her in the world, suffering just as she is. Room was gotten; dinner eaten--a successful end of the day. You were suffering from a day's hike and will recover rather quickly. I suspect she is suffering from something in life that is semi-permanent or permanent. Which would you rather be?I stayed at Hotel Burguete on this past Monday night. It was an absolutely horrible experience right from the start.
It had been a grueling day walking from Orisson, and I was so exhausted that I could not walk another step by the time I came through the door. There was an empty lobby, and empty courtyard, and the attached bar/cafe was also empty. I was wandering around calling “Hola”….and nothing. Finally a little disgruntled looking woman appears, and I said “Buenos Dias. Tengo reservacion”. She asked me my name, I told her, and without even looking anything up, she shook her head and said “No. Completo”. Full. I searched my phone and found the email chain from 3 months prior and tried showing it to her. She kept saying “No”. And “No estado confirmado”. After about 10 minutes of this, I finally got her to look at my phone where I had proof that it was indeed “confirmado”. She then sighed, literally stomped away and came back with my key. Hmmm. I thought they were “completo”. Lying and being uncooperative are not ways to get on my good side.
Then, when I asked her for information on dinner, I thought she said that they served until 8. My Spanish isn’t terrific, but I try to use it out of courtesy. Her English was non existent, and when I requested to have her please write down what she was saying, she refused and scowled at me. So, when I showed up for dinner at 7:00, she scolded me. At dinner she exhibited further rude service toward me, even to the point where the peregrinos at the next table noticed it and commented on it.
For the record, I am an exemplary guest…clean, quiet, appreciative. Her behavior was 100% uncalled for, and I plan to leave a scathing review on booking.com.
What good will that accomplish? And what harm?I plan to leave a scathing review
It’s times like this when you wonder why some people even work in hospitality .I stayed at Hotel Burguete on this past Monday night. It was an absolutely horrible experience right from the start.
It had been a grueling day walking from Orisson, and I was so exhausted that I could not walk another step by the time I came through the door. There was an empty lobby, and empty courtyard, and the attached bar/cafe was also empty. I was wandering around calling “Hola”….and nothing. Finally a little disgruntled looking woman appears, and I said “Buenos Dias. Tengo reservacion”. She asked me my name, I told her, and without even looking anything up, she shook her head and said “No. Completo”. Full. I searched my phone and found the email chain from 3 months prior and tried showing it to her. She kept saying “No”. And “No estado confirmado”. After about 10 minutes of this, I finally got her to look at my phone where I had proof that it was indeed “confirmado”. She then sighed, literally stomped away and came back with my key. Hmmm. I thought they were “completo”. Lying and being uncooperative are not ways to get on my good side.
Then, when I asked her for information on dinner, I thought she said that they served until 8. My Spanish isn’t terrific, but I try to use it out of courtesy. Her English was non existent, and when I requested to have her please write down what she was saying, she refused and scowled at me. So, when I showed up for dinner at 7:00, she scolded me. At dinner she exhibited further rude service toward me, even to the point where the peregrinos at the next table noticed it and commented on it.
For the record, I am an exemplary guest…clean, quiet, appreciative. Her behavior was 100% uncalled for, and I plan to leave a scathing review on booking.com.
People work where they can find a job. We know nothing about the individual concerned or their circumstances.It’s times like this when you wonder why some people even work in hospitality .
I think you should leave reviews of your experience on Gronze.com and if you originally booked on Bookings leave a review there. People should know.I stayed at Hotel Burguete on this past Monday night. It was an absolutely horrible experience right from the start.
It had been a grueling day walking from Orisson, and I was so exhausted that I could not walk another step by the time I came through the door. There was an empty lobby, and empty courtyard, and the attached bar/cafe was also empty. I was wandering around calling “Hola”….and nothing. Finally a little disgruntled looking woman appears, and I said “Buenos Dias. Tengo reservacion”. She asked me my name, I told her, and without even looking anything up, she shook her head and said “No. Completo”. Full. I searched my phone and found the email chain from 3 months prior and tried showing it to her. She kept saying “No”. And “No estado confirmado”. After about 10 minutes of this, I finally got her to look at my phone where I had proof that it was indeed “confirmado”. She then sighed, literally stomped away and came back with my key. Hmmm. I thought they were “completo”. Lying and being uncooperative are not ways to get on my good side.
Then, when I asked her for information on dinner, I thought she said that they served until 8. My Spanish isn’t terrific, but I try to use it out of courtesy. Her English was non existent, and when I requested to have her please write down what she was saying, she refused and scowled at me. So, when I showed up for dinner at 7:00, she scolded me. At dinner she exhibited further rude service toward me, even to the point where the peregrinos at the next table noticed it and commented on it.
For the record, I am an exemplary guest…clean, quiet, appreciative. Her behavior was 100% uncalled for, and I plan to leave a scathing review on booking.com.
I agree with @C clearly. When I read a factual and dispassionate negative review it has a much greater impact on me than a really hostile one.Posting a negative review is one thing and could be considered useful, but "scathing" is mainly an outlet for your anger and resentment.
We haI stayed at Hotel Burguete on this past Monday night. It was an absolutely horrible experience right from the start.
It had been a grueling day walking from Orisson, and I was so exhausted that I could not walk another step by the time I came through the door. There was an empty lobby, and empty courtyard, and the attached bar/cafe was also empty. I was wandering around calling “Hola”….and nothing. Finally a little disgruntled looking woman appears, and I said “Buenos Dias. Tengo reservacion”. She asked me my name, I told her, and without even looking anything up, she shook her head and said “No. Completo”. Full. I searched my phone and found the email chain from 3 months prior and tried showing it to her. She kept saying “No”. And “No estado confirmado”. After about 10 minutes of this, I finally got her to look at my phone where I had proof that it was indeed “confirmado”. She then sighed, literally stomped away and came back with my key. Hmmm. I thought they were “completo”. Lying and being uncooperative are not ways to get on my good side.
Then, when I asked her for information on dinner, I thought she said that they served until 8. My Spanish isn’t terrific, but I try to use it out of courtesy. Her English was non existent, and when I requested to have her please write down what she was saying, she refused and scowled at me. So, when I showed up for dinner at 7:00, she scolded me. At dinner she exhibited further rude service toward me, even to the point where the peregrinos at the next table noticed it and commented on it.
For the record, I am an exemplary guest…clean, quiet, appreciative. Her behavior was 100% uncalled for, and I plan to leave a scathing review on booking.co
We have stayed there many times(upward of 10 times) and never had a complaint or a bad meal or warm beer. As a matter of fact we get the same room each time.I stayed at Hotel Burguete on this past Monday night. It was an absolutely horrible experience right from the start.
It had been a grueling day walking from Orisson, and I was so exhausted that I could not walk another step by the time I came through the door. There was an empty lobby, and empty courtyard, and the attached bar/cafe was also empty. I was wandering around calling “Hola”….and nothing. Finally a little disgruntled looking woman appears, and I said “Buenos Dias. Tengo reservacion”. She asked me my name, I told her, and without even looking anything up, she shook her head and said “No. Completo”. Full. I searched my phone and found the email chain from 3 months prior and tried showing it to her. She kept saying “No”. And “No estado confirmado”. After about 10 minutes of this, I finally got her to look at my phone where I had proof that it was indeed “confirmado”. She then sighed, literally stomped away and came back with my key. Hmmm. I thought they were “completo”. Lying and being uncooperative are not ways to get on my good side.
Then, when I asked her for information on dinner, I thought she said that they served until 8. My Spanish isn’t terrific, but I try to use it out of courtesy. Her English was non existent, and when I requested to have her please write down what she was saying, she refused and scowled at me. So, when I showed up for dinner at 7:00, she scolded me. At dinner she exhibited further rude service toward me, even to the point where the peregrinos at the next table noticed it and commented on it.
For the record, I am an exemplary guest…clean, quiet, appreciative. Her behavior was 100% uncalled for, and I plan to leave a scathing review on booking.com.
I think you should leave reviews of your experience on Gronze.com and if you originally booked on Bookings leave a review there. People should know.
I agree with @C clearly. When I read a factual and dispassionate negative review it has a much greater impact on me than a really hostile one.
With all due respect, slander is a strong word. If someone has a service business and is not doing their job with integrity and goodwill, is it slander to inform others of one's experience? Many are on a budget walking the Camino. $50-$70 Euros for a hotel is not chump change for most of us. Hospitality is a challenging gig. Why not support those individuals working hard and making the effort to welcome guests?It's the beginning of your camino so move on. You had an off experience, a RARE experience, so chalk it up to a day on the camino.
When I travel, I remove my "home country" lenses and take things in stride. Use your time more wisely than slandering a local business.
From one perspective, nothing wrong here. No one knows or, more importantly, understands what is going on with this woman, what is happening inside her. Give her the benefit of the doubt until everything is fully known. There are millions upon millions like her in the world, suffering just as she is. Room was gotten; dinner eaten--a successful end of the day. You were suffering from a day's hike and will recover rather quickly. I suspect she is suffering from something in life that is semi-permanent or permanent. Which would you rather be?
We ha
We have stayed there many times(upward of 10 times) and never had a complaint or a bad meal or warm beer. As a matter of fact we get the same room each time.
The owner have been there for many years, I'm sorry you had a bad experience but leaving nasty comment because you were tired and felt put out but be kind. There will be more things to be angry about.
Interesting that pilgrims seated around me who were not from my home country had the same take on her behavior. It was universally bad.It's the beginning of your camino so move on. You had an off experience, a RARE experience, so chalk it up to a day on the camino.
When I travel, I remove my "home country" lenses and take things in stride. Use your time more wisely than slandering a local business.
Please see my post SlowCamino2024 above this one.Interesting that pilgrims seated around me who were not from my home country had the same take on her behavior. It was universally bad.
The review will be proportionate to the service received. Bad service = negative review. Inexcusably horrible service = scathing review.What good will that accomplish? And what harm?
Posting a negative review is one thing and could be considered useful, but "scathing" is mainly an outlet for your anger and resentment.
It will be 100% factual, and 100% proportionate to the level of service. Unfortunately for her, that means it’ll be not very nice.I think you should leave reviews of your experience on Gronze.com and if you originally booked on Bookings leave a review there. People should know.
I agree with @C clearly. When I read a factual and dispassionate negative review it has a much greater impact on me than a really hostile one.
“Scathing” is proportional in this situation. What good will it do? Preventing someone else from a similar encounter.What good will that accomplish? And what harm?
Posting a negative review is one thing and could be considered useful, but "scathing" is mainly an outlet for your anger and resentment.
Not at all. I’ve had a great week.I hope this incident in Burguete has not dampened your Camino enthusiasm.
Kia Kaha (Maori: Be Strong)
Go well!
@AR1965 has every reason to be upset and to voice her opinion. Much healthier to do so then hold it in and potentially take it out on somebody else. It doesn't matter if it was a rare experience or not it simply shouldn't happen in the hospitality industry, regardless of what country you're in. That type of behaviour is completely it odds with the very meaning of the word 'hospitality'.It's the beginning of your camino so move on. You had an off experience, a RARE experience, so chalk it up to a day on the camino.
When I travel, I remove my "home country" lenses and take things in stride. Use your time more wisely than slandering a local business.
I stayed at Hotel Burguete on this past Monday night. It was an absolutely horrible experience right from the start.
It had been a grueling day walking from Orisson, and I was so exhausted that I could not walk another step by the time I came through the door. There was an empty lobby, and empty courtyard, and the attached bar/cafe was also empty. I was wandering around calling “Hola”….and nothing. Finally a little disgruntled looking woman appears, and I said “Buenos Dias. Tengo reservacion”. She asked me my name, I told her, and without even looking anything up, she shook her head and said “No. Completo”. Full. I searched my phone and found the email chain from 3 months prior and tried showing it to her. She kept saying “No”. And “No estado confirmado”. After about 10 minutes of this, I finally got her to look at my phone where I had proof that it was indeed “confirmado”. She then sighed, literally stomped away and came back with my key. Hmmm. I thought they were “completo”. Lying and being uncooperative are not ways to get on my good side.
Then, when I asked her for information on dinner, I thought she said that they served until 8. My Spanish isn’t terrific, but I try to use it out of courtesy. Her English was non existent, and when I requested to have her please write down what she was saying, she refused and scowled at me. So, when I showed up for dinner at 7:00, she scolded me. At dinner she exhibited further rude service toward me, even to the point where the peregrinos at the next table noticed it and commented on it.
For the record, I am an exemplary guest…clean, quiet, appreciative. Her behavior was 100% uncalled for, and I plan to leave a scathing review on booking.com.
I’m 58 with bad knees, and well aware of the slow speed with which I hike. Knowing I have a place to stay for the night enables me to stay true to the spirit of the Camino and stay present in the moment.I’ve had trouble with bookings using bookings.com.. But outside the Camino. They have always been resolved easily and amicably, but all have been outside peak season. I must say that to me the idea of pre-booking accommodation on a Camino is an anathema.
Sorry
Bogong
But this has got nothing to do with booking.com (other than the booking was made using their service). Or bookings per se - i.e. if someone should book or not on Camino, let alone whether or not you personally care to book.I’ve had trouble with bookings using bookings.com.. But outside the Camino. They have always been resolved easily and amicably, but all have been outside peak season. I must say that to me the idea of pre-booking accommodation on a Camino is an anathema.
Sorry
Bogong
I concur wholeheartedlymust say that to me, the idea of evaluating someone’s choice of whether to pre-book on a Camino is anathema to the Camino.
I don't believe that the booking was made on booking.com. Based on what @AR1965 wrote, I think that the reservation was made by email. That's how I booked Hostal Burguete last year, and Gronze doesn't indicate that they are on booking.com.But this has got nothing to do with booking.com (other than the booking was made using their service).
Booking.com was only mentioned in the OP as where she was going to post the review, which I don't believe possible if the booking wasn't made through them.I searched my phone and found the email chain from 3 months prior and tried showing it to her. She kept saying “No”. And “No estado confirmado”. After about 10 minutes of this, I finally got her to look at my phone where I had proof that it was indeed “confirmado”.
Valid point, rereading the OP's original post she clearly says "email chain". It was the comment about leaving a review on booking.com that threw me.I don't believe that the booking was made on booking.com. Based on what @AR1965 wrote, I think that the reservation was made by email. That's how I booked Hostal Burguete last year, and Gronze doesn't indicate that they are on booking.com.
Booking.com was only mentioned in the OP as where she was going to post the review, which I don't believe possible if the booking wasn't made through them.
Dear, exactly the same experience May 15th 2024 in hotel Burguete. Very unfriendly and helpful but with a huge, huge sigh ...I stayed at Hotel Burguete on this past Monday night. It was an absolutely horrible experience right from the start.
It had been a grueling day walking from Orisson, and I was so exhausted that I could not walk another step by the time I came through the door. There was an empty lobby, and empty courtyard, and the attached bar/cafe was also empty. I was wandering around calling “Hola”….and nothing. Finally a little disgruntled looking woman appears, and I said “Buenos Dias. Tengo reservacion”. She asked me my name, I told her, and without even looking anything up, she shook her head and said “No. Completo”. Full. I searched my phone and found the email chain from 3 months prior and tried showing it to her. She kept saying “No”. And “No estado confirmado”. After about 10 minutes of this, I finally got her to look at my phone where I had proof that it was indeed “confirmado”. She then sighed, literally stomped away and came back with my key. Hmmm. I thought they were “completo”. Lying and being uncooperative are not ways to get on my good side.
Then, when I asked her for information on dinner, I thought she said that they served until 8. My Spanish isn’t terrific, but I try to use it out of courtesy. Her English was non existent, and when I requested to have her please write down what she was saying, she refused and scowled at me. So, when I showed up for dinner at 7:00, she scolded me. At dinner she exhibited further rude service toward me, even to the point where the peregrinos at the next table noticed it and commented on it.
For the record, I am an exemplary guest…clean, quiet, appreciative. Her behavior was 100% uncalled for, and I plan to leave a scathing review on booking.com.
As my main reply says (and the observant will verify) it almost always happens to those walking alone.Dear, exactly the same experience May 15th 2024 in hotel Burguete. Very unfriendly and helpful but with a huge, huge sigh ...In the morning I finished my tea and orange juice and took the rest of breakfast with me
It is so strange those persons keep this place open if they don't like their job
Anyway, and luckily for me, it was the sole bad experienceBuen Camino !
Two cases in point, Trecile, are the Hostal Fuente Estrella in Hontanas, where Luz from Bulgaria married into the business; and Pension Casa Morgade in Morgade, where Paco was a professional basketball player who married into the enterprise. I'm confident there are many more examples like these. Fate has a way of defining the paths we take in life. And, like you state, ". . . whether they like it or not."Just to point out that some people don't choose to work in the hospitality sector - they were born or married into it, whether they like it or not!
Slander is, by definition, lying.It's the beginning of your camino so move on. You had an off experience, a RARE experience, so chalk it up to a day on the camino.
When I travel, I remove my "home country" lenses and take things in stride. Use your time more wisely than slandering a local business.
I didn’t know that about Paco (actually, I’m not sure I know which one is Paco!). And if you go back a generation, you will see that the original founder (now abuela) left the big city of Bilbao to her family’s consternation and married into a farming family in Galicia. She told us she couldn’t envision life on a tractor, and so she started a small albergue in the old stone house. It has since been enlarged at least a few times to include a restaurant and private rooms. When I stayed there in 2002, she did all the cooking and cleaning herself, and we sat in the kitchen chatting while she prepared the meal. She didn’t exactly marry into the business, but her marriage was the impetus for what is one of the kindest, friendliest enterprises on the Camino.Pension Casa Morgade in Morgade, where Paco was a professional basketball player who married into the enterprise
Hi peregrina2000. Paco was hard to miss because he was about 6'6" tall. In 2017, he checked me in, was part of the wait staff at dinner, and bid me farewell in the morning. A wonderful human being who told me in an after dinner conversation, among other things, they were not trying to get rich. Thank you for rounding out the history.I didn’t know that about Paco (actually, I’m not sure I know which one is Paco!). And if you go back a generation, you will see that the original founder (now abuela) left the big city of Bilbao to her family’s consternation and married into a farming family in Galicia. She told us she couldn’t envision life on a tractor, and so she started a small albergue in the old stone house. It has since been enlarged at least a few times to include a restaurant and private rooms. When I stayed there in 2002, she did all the cooking and cleaning herself, and we sat in the kitchen chatting while she prepared the meal. She didn’t exactly marry into the business, but her marriage was the impetus for what is one of the kindest, friendliest enterprises on the Camino.
Whilst this is undoubtedly true it does not mean that you cannot influence or actively change your path in life. As the story from @peregrina2000 so aptly illustrates:Just to point out that some people don't choose to work in the hospitality sector - they were born or married into it, whether they like it or not!
And if you go back a generation, you will see that the original founder (now abuela) left the big city of Bilbao to her family’s consternation and married into a farming family in Galicia. She told us she couldn’t envision life on a tractor, and so she started a small albergue in the old stone house.
I agree. Just responding to those who said that some people, like the woman at Hostal Burguete should choose a different location. This is probably a family business that she didn't proactively choose to work at. That doesn't mean that she can't be kinder to her customers.Nor does it mean that you have no control over how you do your job - let alone, how you treat your fellow (wo)man.
Also recommend Casa Pedroarena in Burgette. Sweet woman took great care of us including washing our clothes. One of the cleanest places we stayed!So sorry you had this experience... And at the beginning of your Camino.
To others passing through this area, I'd like to recommend Posada El Camino in Lintzoain run by a lovely couple, Carmen and Luis. So kind--just the best! Excellent dinner and breakfast too. Also referred to as El Camino Inn.
Buen Camino!
Exactly!Whilst this is undoubtedly true it does not mean that you cannot influence or actively change your path in life. As the story from @peregrina2000 so aptly illustrates:
Nor does it mean that you have no control over how you do your job - let alone, how you treat your fellow (wo)man.
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