Mailing a parcel home

[Cowboy99]

Many months ago we mailed a parcel at Pamplona via Correos with excess baggage home to Canada. Unknowing we failed to have someone at home retrieve this item from the post office. We assumed it wold be held until our return. Not so. Canada Post have specific dates until they return parcel to origin.
Well, many weeks later we arrive home to discover our parcel had been returned to Spain. (actually this was the day we returned home ! )

Now the real problem is to retrieve our goods. After searching everywhere by phone, internet, consular office, and many calls to Canada Post still no parcel. We do do have an investigation / complaint number, but today Correos states "in Research"

My comment to those using homeward shipping is make sure you have set up a correct contact and address at time of posting in Spain. A tracking number is absolutely necessary. AND also make sure your contact knows that the parcel is enroute.

I add it is very, very difficult to deal with international authorities when you do not converse in their language.
Wish me luck that I may one day use my razor again and have a favorite jacket for winter !)

Buen Camino

 

[Robo]

Sorry to hear of your plight........ and I can't be of any help.

But for others reading this.

On my last Camino I sent a package from my start point in Sevilla to a halfway point on the way to Santiago.
I think it was Zamora.
A tip I got here was.........

I put the return address as the Post Office in Santiago.

What happended was. I didn't get to Zamora in time to pick up the package.
I think it was to be held for 14 days. Long story. I thought it would be held for 30 days.
Due to package size yada yada, it was sent on a different service. (14 days storage only)

So on arrival in Santiago, one of the Post Office staff had a dig around in the package store, and found my package!!

Moral of the story..............

Carefully consider your 'return address'......

 

[WayWalker]

Many months ago we mailed a parcel at Pamplona via Correos with excess baggage home to Canada. Unknowing we failed to have someone at home retrieve this item from the post office. We assumed it wold be held until our return. Not so. Canada Post have specific dates until they return parcel to origin.
Well, many weeks later we arrive home to discover our parcel had been returned to Spain. (actually this was the day we returned home ! )

Now the real problem is to retrieve our goods. After searching everywhere by phone, internet, consular office, and many calls to Canada Post still no parcel. We do do have an investigation / complaint number, but today Correos states "in Research"

My comment to those using homeward shipping is make sure you have set up a correct contact and address at time of posting in Spain. A tracking number is absolutely necessary. AND also make sure your contact knows that the parcel is enroute.

I add it is very, very difficult to deal with international authorities when you do not converse in their language.
Wish me luck that I may one day use my razor again and have a favorite jacket for winter !)

Buen Camino

Was it being held at your post office over the allowed time? We shipped from Santiago but we're only gone another month beyond that. It was at the PO when we arrived home but I did worry that it would go back if we didn't claim it in time.

 

[Cowboy99]

Was it being held at your post office over the allowed time? We shipped from Santiago but we're only gone another month beyond that. It was at the PO when we arrived home but I did worry that it would go back if we didn't claim it in time.

Yes. Our local contracted postal outlet did hold it an extra two weeks before returning to Pamplona. One mistake we made was not getting right on it when we arrived home. We waiting thinking we would be contacted.
Our local Canada Postpostmaster assured us early on our parcel would be returned.
Weeks later I decided to send a letter with all documents including a letter explaining the situation to Correos at Pamplona….which included tracking. Weeks later this letter was returned unopened. All very strange? Canada Post have done all they can and say only Correos can get this parcel returned.
If it’s paying the cost to return why don’t they ask for payment or very least contact me?
I wait daily for an official response.