Osprey Talon 33 Lifetime Guarantee

[woody66]

Hi Guys
This is just for info really; but if mods want to they can delete!

For this May's Camino i have gone back to my Talon 33 (so much less stuff this time; in fact everything is in the top brain apart from spare clothes and electronics)
This post is about their Almighty Guarantee i brought the pack back in May 2021!

Well yesterday the right hand up/down sternum strap (the short length) adjuster just came of its runner (cracked) did a replacement search no luck.

So this morning at 7.45am i signed up to Osprey website filled in a form and added two photos!
When i got home i had an email from them at 11.29 am saying my part had been shipped and would be with me in 2 to 3 days!
That is defo great service!!
Woody
Update!
This morning Sat 27th the part arrived; not just the part that broke but a whole new sternum strap

 

[Kirkie]

Hi Guys
This is just for info really; but if mods want to they can delete!

For this May's Camino i have gone back to my Talon 33 (so much less stuff this time; in fact everything is in the top brain apart from spare clothes and electronics)
This post is about their Almighty Guarantee i brought the pack back in May 2021!

Well yesterday the right hand up/down sternum strap (the short length) adjuster just came of its runner (cracked) did a replacement search no luck.

So this morning at 7.45am i signed up to Osprey website filled in a form and added two photos!
When i got home i had an email from them at 11.29 am saying my part had been shipped and would be with me in 2 to 3 days!
That is defo great service!!
Woody

Such good news! I have a new email story going with them about my daily backpack, and while I have some things to do before resolving the issues, I can echo the appreciation of their commitment to their guarantee.

 

[DwainS]

Hi Guys
This is just for info really; but if mods want to they can delete!

For this May's Camino i have gone back to my Talon 33 (so much less stuff this time; in fact everything is in the top brain apart from spare clothes and electronics)
This post is about their Almighty Guarantee i brought the pack back in May 2021!

Well yesterday the right hand up/down sternum strap (the short length) adjuster just came of its runner (cracked) did a replacement search no luck.

So this morning at 7.45am i signed up to Osprey website filled in a form and added two photos!
When i got home i had an email from them at 11.29 am saying my part had been shipped and would be with me in 2 to 3 days!
That is defo great service!!
Woody

That's great, I used a Talon 33 last May and using again in May this year.

 

[MTtoCamino]

My last Camino I used a 48L Kestrel, in April I intend on using an older Talon 33, that I am sending into Osprey as the load straps no longer stay in place. I am curious if any of you with this pack had issues keeping a rain cover on the older non attached lid? If you did what did you use to keep it in place?
Thanks

 

[Stephan the Painter]

Hi Guys
This is just for info really; but if mods want to they can delete!

For this May's Camino i have gone back to my Talon 33 (so much less stuff this time; in fact everything is in the top brain apart from spare clothes and electronics)
This post is about their Almighty Guarantee i brought the pack back in May 2021!

Well yesterday the right hand up/down sternum strap (the short length) adjuster just came of its runner (cracked) did a replacement search no luck.

So this morning at 7.45am i signed up to Osprey website filled in a form and added two photos!
When i got home i had an email from them at 11.29 am saying my part had been shipped and would be with me in 2 to 3 days!
That is defo great service!!
Woody
Update!
This morning Sat 27th the part arrived; not just the part that broke but a whole new sternum strap

I got some holes in a ultraightweight Osprey stuff sack ( really a small daypack) which they requested that I send to them, but a few weeks later they just sent me a brand new one.

I actually wouldn't recommend one of these Osprey ultra lightweight stuff sacks. They cost over US$40 and the second one they sent me also has holes in it now after only a year. The last time I was in Spain I noticed that at Decathlon you could buy similar packs for about €10. I suppose Osprey would replace the second one, but it doesn't seem worth all the trouble.

But Osprey really stands by their guarantee.

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