TAP Airlines travel vouchers

[Paintboy2]

Like many of you, I was issued travel vouchers from TAP Airlines last summer. Because mine expire on July 16 this year I made reservations to travel from the US in July. The interesting wrinkle is that you cannot combine vouchers online to equal the cost of an individual fare. To combine vouchers you must call a TAP agent and do it over the phone. Guess what? It costs about $100 more to do it over the phone. I'm not complaining, just advising. I'm very happy that I didn't lose the whole $1800 to Covid. Fingers crossed, I'm planning a CP from Lisbon in July.

 

[jsalt]

My TAP vouchers expire in June. My understanding is that I don't have to TRAVEL before they expire (I probably won't be able to anyway from South Africa), but I must use them to BOOK another flight before they expire. Am I misunderstanding?

 

[Paintboy2]

You are correct. You must book travel by the expiration date.

 

[JanelMcB]

Like many of you, I was issued travel vouchers from TAP Airlines last summer. Because mine expire on July 16 this year I made reservations to travel from the US in July. The interesting wrinkle is that you cannot combine vouchers online to equal the cost of an individual fare. To combine vouchers you must call a TAP agent and do it over the phone. Guess what? It costs about $100 more to do it over the phone. I'm not complaining, just advising. I'm very happy that I didn't lose the whole $1800 to Covid. Fingers crossed, I'm planning a CP from Lisbon in July.

I filed a dispute with my CC company against TAP for "failure to provide service." Eventually received a full monetary credit instead of the useless (for me) flight credit.

 

[Giantaxe]

I went the credit card route too and TAP didn't contest a full cash refund. I am very glad I didn't take vouchers from them (or several other airlines) as I would have been out $$$ given what their expiration date would have been.

 

[bill Burgess]

I filed a dispute with my CC company against TAP for "failure to provide service." Eventually received a full monetary credit instead of the useless (for me) flight credit.

Same here

 

[Mycroft]

You are correct. You must book travel by the expiration date.

I am curious to know what happens if by the new booked travel date we are still not allowed into Portugal, etc, on TAP or any other airline. Will the airlines have the same procedure as last year to let us know they are cancelling tickets, refunding or crediting us with vouchers? Anyone out there know?

 

[Tincatinker]

I am curious to know what happens if by the new booked travel date we are still not allowed into Portugal, etc, on TAP or any other airline. Will the airlines have the same procedure as last year to let us know they are cancelling tickets, refunding or crediting us with vouchers? Anyone out there know?

No

 

[Kathor1]

I am curious to know what happens if by the new booked travel date we are still not allowed into Portugal, etc, on TAP or any other airline. Will the airlines have the same procedure as last year to let us know they are cancelling tickets, refunding or crediting us with vouchers? Anyone out there know?

This year is not last year.

TAP Portugal:​

Important Information​

Due to the current situation of Coronavirus (COVID-19), we have simplified our change and cancellation conditions. Please verify all information here.​

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If and when you book, read carefully what you purchase at that moment in time. More carefully perhaps than before.