My wife is currently on the Camino, just a bit east of Leon. The last place she stayed in, had to stay in, was terribly buggy and she was bitten badly. After hiking the next day, she asked the albergue/hostel to launder all of her stuff including sleeping bag and jacket, both expensive lightweight down items. Both of them are ruined. The jacket has big blue stains on it, and the sleeping bag has either lost all of it's down somehow, or the bag was not rinsed - some parts seem to have no down at all and some have big hard clumps of down.
From what I gather the albergue/hostel people are telling her "too bad" and wont' take any responsibility. But if they didn't know what they were doing they should not have washed the items. They would not let my wife wash her own items. My wife had the same items laundered very early on in the camino, to no ill effect. The people who washed it just screwed up.
What can she do about it? These are expensive items. She was not allowed to use the facility laundry herself, some staff member(s) did it. Her walk is probably ruined as well, particularly because without a working sleeping bag, she will not be able to sleep at night. It's a complete catastrophe.
From what I gather the albergue/hostel people are telling her "too bad" and wont' take any responsibility. But if they didn't know what they were doing they should not have washed the items. They would not let my wife wash her own items. My wife had the same items laundered very early on in the camino, to no ill effect. The people who washed it just screwed up.
What can she do about it? These are expensive items. She was not allowed to use the facility laundry herself, some staff member(s) did it. Her walk is probably ruined as well, particularly because without a working sleeping bag, she will not be able to sleep at night. It's a complete catastrophe.