I tried to help a friend to ship a package to Casa Ivar today. A caring woman working at the past office in Belorado would not agree to ship it to the Casa Ivar address. She recommended shipping it to the post office in Santiago, pilgrim rate and that they would keep it for 75 days. We spent over 1/2 hour talking through google translate. We though she first said that it needed to be picked up sooner so eventually gave up, very confused. What are other experiences?