In 2008 I went to the pilgrim's office, then a little room in the back of the building, managed by an old lady. She was kind, talked a bit with each pilgrim, and delivered maps and leaflets. There were just four of us (it was around 10 AM, so not peak hour). The feeling was similar to the reception of any albergue.
Then, I came back two years ago, mid afternoon. I was impressed by the crowds of pilgrims (the queue started actually in the street), and how the office has become a modern, efficient operation, with a street front, capable and well organized room. The volunteers make a great job, are efficient and answer the usual questions in many languages. I profit from this thread to say thanks, again.
On the other side, I did not like the new hook scale, where you can weigh your backpack...