Scott Fraser
Active Member
- Time of past OR future Camino
- Frances 17&18; Podiensis 19, VdlP exSalamanca 22
A few weeks ago after completing the Camino Portuguese I was scheduled to fly back to the US on Iberia from Madrid. Our departure was delayed numerous times, and I eventually arrived at my destination 10 hours after the originally scheduled arrival.
About six hours into the delayed departure I decided to Google “EU airline passenger rights” and much to my surprise I found that they are many instances where EU based airlines are required to pay compensation to passengers who are delayed, denied boarding or subjected to flight cancellations. More info on details here: https://europa.eu/youreurope/citizens/travel/passenger-rights/air/index_en.htm
As directed by the EU regs I filed a complaint with Iberia and within days Iberia adjudicated the complaint and awarded me Eu 600. It was fast and easy.
The flight delay was Iberia’s bad, they’re handling of the complaint could not have been better.
Pilgrims traveling by air to and from the Camino should be aware of these rights and exercise them when appropriate.
Note: the first thing that popped up on the above referenced Google search was a series of sponsored ads for companies who will handle claims for you. The fees are high, 35%. My experience is that this is one thing where it pays to do it yourself.
About six hours into the delayed departure I decided to Google “EU airline passenger rights” and much to my surprise I found that they are many instances where EU based airlines are required to pay compensation to passengers who are delayed, denied boarding or subjected to flight cancellations. More info on details here: https://europa.eu/youreurope/citizens/travel/passenger-rights/air/index_en.htm
As directed by the EU regs I filed a complaint with Iberia and within days Iberia adjudicated the complaint and awarded me Eu 600. It was fast and easy.
The flight delay was Iberia’s bad, they’re handling of the complaint could not have been better.
Pilgrims traveling by air to and from the Camino should be aware of these rights and exercise them when appropriate.
Note: the first thing that popped up on the above referenced Google search was a series of sponsored ads for companies who will handle claims for you. The fees are high, 35%. My experience is that this is one thing where it pays to do it yourself.