That is so interesting! i was just posting here on another thread about covid (today )cancellation risks etc.... Delta just emailed me right now changing my flight for september. I can’t do the date they proposed by email and all with these risks and constant chances i want my money back.
i booked through air France because it looked they would refund my money but even though i booked through air France and my credit card paid and shows their name, the flight Nyc to Lisbon ended up with Delta. i am now contacted by Delta to reschedule and i would like to get my money back and not a voucher to use later. What is your experience and what is best for me to do now to get my money back? Btw i paid an allianz insurance for this Trip if that helps with your advice. Thank you.
Air France is a partner to Delta, I believe. When one books a flight, especially if international, there usually are partners who fly one or more of the legs.
If your flights are with Air France and one leg is on Delta, Delta is changing their schedule, which begs the question are all the legs matched up? That it is not that you fly the following day on Delta to some place while the Air France flight was the day before as originally arranged?
I learnt long ago not to book flights through a third party like Expedia. If you run into trouble the airline will not help you. I do check out the third parties' offerings and when I find something suitable I go directly to the website of the airline they listed. At that, because I live in the US, I still have to be careful to be sure the leg across the ocean (Atlantic or Pacific) is not on flights from a non-US carrier. Once upon a time, I booked on American Airlines to fly to UK from home to Dallas, and the transatlantic flight was on partner British Air. Turns out we cannot choose a seat for such a flight across the pond--they stick me wherever they like on the day of the flight. But if I selected the same flight listed as American Airline and not as partner BA, I get a seat selection. No way will I risk being stuck in a middle seat on a 9 hour flight.
The other thing I have unhappily learnt is that while I prefer to book months in advance, 99% of the time the airline contacts me at some point to say their schedule is changed and here's my new flight. Often it is not workable for me, but a firm voice and persistence usually gets a flight I can live with.
Trip insurance varies, so you will need to comb through their fine print to be sure you have appropriate coverage, but from what you wrote it sounds like Delta is just changing the flights, not dumping you and refusing to refund your money.
In any case, check all your flights were appropriately rearranged, with adequate times to make it to the next flight (allowing for late arrival, change of terminal, etc). I do not know about your current booking, but usually the airlines say if the price goes up, you pay the difference, if you choose to cancel and rebook. I imagine a voucher is solely for the amount you paid, and if the cost of a new trip goes up, you pay the difference. Which makes me think that if you have been given a new booking for the same price and you can make the changes work, you wouldn't be paying a higher price that soon will come (yesterday they were predicting 16% fare increase soon).
Lastly, you mentioned some fears about COVID and no family where you will be traveling, etc. Are you a first time pilgrim? Anything can happen, even if you stay home. It all is a matter of trusting God or the Universe or the Camino and the people you will meet along the way.
Buen camino.
(BTW, Delta announced to day they plan to hire 100 new pilots. Good luck to them.)