TERMS AND CONDITIONS OF EXCHANGE, REFUND AND CANCELLATION OF TRAIN TICKETS
During periods of traffic disruption (strikes, bad weather, etc.), special conditions may apply. Please check the links on the TGV-europe.com home page regularly.
Do you want to change your booking? Click here
Do you want to cancel your booking? Click here
Conditions of exchange and cancellation for TGV, Teoz, Lunea
Prem's fares and other promotions: Tickets are non-exchangeable and non-refundable.
Loisirs fares: your tickets are exchangeable and refundable without charge until the day before departure. If changed on the day of departure, a €10 charge per person per journey is made. After departure your tickets are non-exchangeable and non-refundable.
Carte 12-25, Carte Senior, Carte Escapades, Carte Enfant+, Carte Enfant Famille, Carte Familles nombreuses, Congés annuels and famille militaire fares: Your tickets are exchangeable and refundable without charge until the day before departure. If changed on the day of departure, a €3 charge per person per journey is made. Tickets are non-exchangeable and non-refundable after departure.
Pro and Fréquence season card fares: Your tickets can be exchanged without charge up to 30 minutes after your train has left and 2 hours if you exchange them in your station of departure in France for the same journey. Your tickets can be cancelled without charge up to 2 hours after departure.
Disabled and escort, carte militaire fares: Your tickets can be exchanged without charge up to 30 minutes after your train has left and 2 hours if you exchange them in your station of departure in France for the same journey. Your tickets may be cancelled without charge up to 2 hours after departure.
iDTGV conditions of exchange and cancellation
iDTGV tickets are non-refundable. They can be exchanged but a charge of €10 will apply.
Corail and TER conditions of exchange and cancellation
Découverte Senior, Enfant+, 12-25, Sejour, Carte 12-25, Carte Senior, Carte Escapades, Carte Enfant+, Carte Enfant Famille, Carte Familles nombreuses, Congés annuels and famille militaire fares:
Tickets with booking:
Your tickets are exchangeable or refundable without charge until departure of the train.
Tickets are non-exchangeable and non-refundable after departure.
Open tickets without journey date (not for sale on the site):
These tickets are exchangeable and refundable, subject to a charge of 10% of the ticket value.
Standard and Fréquence season ticket fares:
Tickets with booking:
Your tickets are exchangeable and refundable without charge prior to departure
and up to one hour after departure at your station of departure in France.
After departure, tickets are exchangeable and refundable within 60 days, subject to a 50% charge.
Open tickets without journey date (not for sale on the site):
These tickets are exchangeable and refundable, subject to a charge of 10% of the ticket value.