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Thanks for that. I have noticed that they do message you through the website to answer questions etc. so that is an extra layer of protection instead of responding to emails.Heads UP ON A SCAM. Joe got an email this morning that appeared to be from one of his reservations on booking dot com. It looked quite official. It was asking him to confirm his name, phone number and credit card number. I was suspicious and so I emailed the property and got this reply:
*** Hello Annie It is indeed a phishing attempt by an unauthorized source that got access to our reservations on Booking by hacking our account so if any of you receive a message asking to re-confirm your reservation or to send them your credit card details in the next 12 hours please ignore them and move on. It is all a big fraud. The issue has been reported to Booking and we are already working on a solution for those that were unaware of this evil practice. Thanks for your warning message! We are deeply sorry for the inconvenience. Kind regards, David
Thanks for posting. I got one of these phishing emails, too, AND THEY LOOK VERY OFFICIAL, SO BEWARE!!!! It even contained my exact confirmation number.Heads UP ON A SCAM. Joe got an email this morning that appeared to be from one of his reservations on booking dot com. It looked quite official. It was asking him to confirm his name, phone number and credit card number. I was suspicious and so I emailed the property and got this reply:
*** Hello Annie It is indeed a phishing attempt by an unauthorized source that got access to our reservations on Booking by hacking our account so if any of you receive a message asking to re-confirm your reservation or to send them your credit card details in the next 12 hours please ignore them and move on. It is all a big fraud. The issue has been reported to Booking and we are already working on a solution for those that were unaware of this evil practice. Thanks for your warning message! We are deeply sorry for the inconvenience. Kind regards, David
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This.Thanks, just another reason to book directly with the accommodation venue where you can. Cheers
I received a similar message that came through booking.com and not via email. It followed a thread of previous conversations with the host so I assumed it to be valid and completed the “card verification” out of trust. They later responded that it was indeed invalid. Checking credit card every day for fraudulent activity but nothing so far.I received an email about a week ago, saying my credit card details for one of my upcoming bookings needed to be verified or the booking would be cancelled within 12 hours. Did look official with what looked like a legitimate email address. But I didn’t click. I checked on booking app and there was no message. I reported it though haven’t heard anything back yet.
You mean it came via the messaging function within the app?I received a similar message that came through booking.com and not via email. It followed a thread of previous conversations with the host so I assumed it to be valid and completed the “card verification” out of trust. They later responded that it was indeed invalid. Checking credit card every day for fraudulent activity but nothing so far.
Booking.com has been non responsive regarding the issue.
Yes, Joe also got 3 in a row.Thanks for posting. I got one of these phishing emails, too, AND THEY LOOK VERY OFFICIAL, SO BEWARE!!!! It even contained my exact confirmation number.
I have many messages with lodging owners that do not show up in that booking messaging place.@andycohn - did you also check your messages on the booking.com site?
Yikes! I would watch your card every day!I received a similar message that came through booking.com and not via email. It followed a thread of previous conversations with the host so I assumed it to be valid and completed the “card verification” out of trust. They later responded that it was indeed invalid. Checking credit card every day for fraudulent activity but nothing so far.
Booking.com has been non responsive regarding the issue.
Checking credit card every day for fraudulent activity but nothing so far.
Booking.com has been non responsive regarding the issue.
For balance I totally disagree. I have stayed at least 500 nights at properties booked through them in last 3 years without 1 issue!Booking.com are an absolute shower - I have many dealings with them as I manage a guest house in Stratford-upon-Avon. I would always recommend booking directly with the accommodation of your choice - you usually get the best price and are communicating directly with the owner/manager. That way there is much less chance of falling for a scam.
I have used Booking extensively for 8 years of post-retirement travel in Europe. I ONLY ever work directly in the Booking app (good practice replying to most things that are app driven). Hotels/Hostels/Albergues message/communicate with booking directly through them and you can always do the same. Booking can also reach an accommodation directly on behalf of you if there’s an issue. Stay safe, stay smart. Spot scams!!!Heads UP ON A SCAM. Joe got an email this morning that appeared to be from one of his reservations on booking dot com. It looked quite official. It was asking him to confirm his name, phone number and credit card number. I was suspicious and so I emailed the property and got this reply:
*** Hello Annie It is indeed a phishing attempt by an unauthorized source that got access to our reservations on Booking by hacking our account so if any of you receive a message asking to re-confirm your reservation or to send them your credit card details in the next 12 hours please ignore them and move on. It is all a big fraud. The issue has been reported to Booking and we are already working on a solution for those that were unaware of this evil practice. Thanks for your warning message! We are deeply sorry for the inconvenience. Kind regards, David
Hi Robert- our 2 phishing messages came from the hotel booking. within the booking.com App itself. So have to treat the App messages with the same caution as an email or text etc.I have used Booking extensively for 8 years of post-retirement travel in Europe. I ONLY ever work directly in the Booking app (good practice replying to most things that are app driven). Hotels/Hostels/Albergues message/communicate with booking directly through them and you can always do the same. Booking can also reach an accommodation directly on behalf of you if there’s an issue. Stay safe, stay smart. Spot scams!!!
Did you get an email as well as the message within app?Hi Robert- our 2 phishing messages came from the hotel booking. within the booking.com App itself. So have to treat the App messages with the same caution as an email or text etc.
I have many many reservations where I get messages in email and when I go to the message section of the app, they are not there so that isn't a good way, imo, to discern a scam.Did you get an email as well as the message within app?
Yes- although email is just one that says you have two new messages - and contains all the same details from the message in the App.Did you get an email as well as the message within app?
Hello,Heads UP ON A SCAM. Joe got an email this morning that appeared to be from one of his reservations on booking dot com. It looked quite official. It was asking him to confirm his name, phone number and credit card number. I was suspicious and so I emailed the property and got this reply:
*** Hello Annie It is indeed a phishing attempt by an unauthorized source that got access to our reservations on Booking by hacking our account so if any of you receive a message asking to re-confirm your reservation or to send them your credit card details in the next 12 hours please ignore them and move on. It is all a big fraud. The issue has been reported to Booking and we are already working on a solution for those that were unaware of this evil practice. Thanks for your warning message! We are deeply sorry for the inconvenience. Kind regards, David
Thank you for the articles @Kathar1na … and Yikes!An article by Infosecurity Magazine explains it as well. The link to the Perception Point website provides the same explanation but in a more technical language.
Booking.com Customers Targeted in Major Phishing Campaign
Perception Point research highlights the extensive reach of this issue, affecting hotels and resorts on a global scalewww.infosecurity-magazine.com Booking.com Customers Hit by Phishing Campaign
Booking.com users are targeted by a new phishing campaign. Attackers use InfoStealer malware to compromise the the hospitality industry.perception-point.io
Perhaps Booking.com ought to take more responsibility. I am not defending them but your belief that you know where the problem lies (namely with the Booking.com site and not the hotel site) does not appear to be based on the facts. Already in the first post of this thread, it is explained that the hotel themselves wrote to their customer that the hotel's account was hacked.I then called Booking and spent considerable time explaining that the breach was with Booking, not with the hotel. They were not having it and said that was absolutely impossible, the scam was with the hotel. I knew this not to be true and explained that the email had come through the booking site. They insisted that wasn't true. They sent another email to the hotel advising them to fix their site. I gave up and canceled my reservations through booking and called the hotels to rebook. So far, there has been no breech on my card. This is just a warning that in my case Booking took no responsibility.
This makes a lot of sense.1. Hotels are sent emails which appears innocent ( eg an enquiry about the hotel) but at some stage in back & forth dialogue, the person at hotel is convinced to click on a doc or link, which downloads Malware onto hotel computer, giving access to their booking.com upcoming details. The scammers then use this access to send a phishing message or email to customers, & it looks legit, as they have got access to the real system from hotel via booking.com
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