sandykayak
Member
- Time of past OR future Camino
- Camino Inglés (2017)
I would appreciate tips on booking hostels online. I arrive in Madrid on June 2 and due to numerous complications, I only tried to reserve yesterday.
My first choice (The Hat) had no availability so I started to feel panicky. Via Booking.com I picked Motion Chueca Hostel. One bunk in a 6-bed, female only room was $176 for 4 nights. (I see they advertise here for $13-something).
I spent an inordinate amount of time registering. Their system is weird. I couldn't find a simple way to enter my date of birth. All i could do was go back month-by-month and year-by-year...and I was born in the 1940s. I should have given up but am new at online booking.
When I clicked "book" I remember seeing "non-refundable " but was terrified of having nowhere affordable to stay.
As i went back to google to book for my last nights, I saw reviews of Motion Chueca hostel. The vast majority of very recent ones were awful. Main complaints were terrible service, non-working heating/air conditioning systems, cramped rooms, bunks pushed against and blocking the windows, and BED BUGS. To top it off,
it's in the heart of the Chueca gay district. (My son is gay so no homophobia here-just not where I'd choose to stay.)
Within 10-15 mins I had found another place and tried to cancel. They refuse to agree to my request.
For $1 the second reservation can be changed/canceled.
What would YOU do? I've booked four nights and hate to stay somewhere that sounds bad and the loss of $176 at the
beginning of my one-month trip is huge. I also hate to let them get away with it. This i a terrible policy for accommodations
I called my credit card company but the $15
or so deposit hadn't gone through yet. Mmmm i just remember that it said they didn't accept online payment. I guess I was supposed to pay in cash upon arrival.
Does anyone know if the charge is by Booking.com or the hostel? I guess i can call my credit card company again and refuse the charges BUT they did have "non-refundable" on the site. I guess they could sue me??
I certainly feel that it is not a good idea for this forum to accept advertising from this hostel. People change reservations for numerous reasons.
I did send the property an email but they say to allow 48 hours for a reply but it looks as
if they replied via Booking.com. I haven't clicked on either option. Don't know what to do???
Buyer beware
<<Thank you for contacting Booking.com.
We approached Motion Chueca on your behalf to request the cancellation of your reservation. We are sorry to report that they are unable to make an exception in this case, and will charge the entire cancellation fee.
Please share your response with us by selecting one of these options:
Don't cancel my reservation.
I accept the charges. Please cancel my reservation.
Your reservation is still live and will remain so unless you cancel it. If you decide to cancel, you'll receive a confirmation email with more details shortly.
For any questions, you can contact the property at +34913483081 or send them an email.>>
Copyright © 1996–2017 Booking.com. All rights reserved.
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My first choice (The Hat) had no availability so I started to feel panicky. Via Booking.com I picked Motion Chueca Hostel. One bunk in a 6-bed, female only room was $176 for 4 nights. (I see they advertise here for $13-something).
I spent an inordinate amount of time registering. Their system is weird. I couldn't find a simple way to enter my date of birth. All i could do was go back month-by-month and year-by-year...and I was born in the 1940s. I should have given up but am new at online booking.
When I clicked "book" I remember seeing "non-refundable " but was terrified of having nowhere affordable to stay.
As i went back to google to book for my last nights, I saw reviews of Motion Chueca hostel. The vast majority of very recent ones were awful. Main complaints were terrible service, non-working heating/air conditioning systems, cramped rooms, bunks pushed against and blocking the windows, and BED BUGS. To top it off,
it's in the heart of the Chueca gay district. (My son is gay so no homophobia here-just not where I'd choose to stay.)
Within 10-15 mins I had found another place and tried to cancel. They refuse to agree to my request.
For $1 the second reservation can be changed/canceled.
What would YOU do? I've booked four nights and hate to stay somewhere that sounds bad and the loss of $176 at the
beginning of my one-month trip is huge. I also hate to let them get away with it. This i a terrible policy for accommodations
I called my credit card company but the $15
or so deposit hadn't gone through yet. Mmmm i just remember that it said they didn't accept online payment. I guess I was supposed to pay in cash upon arrival.
Does anyone know if the charge is by Booking.com or the hostel? I guess i can call my credit card company again and refuse the charges BUT they did have "non-refundable" on the site. I guess they could sue me??
I certainly feel that it is not a good idea for this forum to accept advertising from this hostel. People change reservations for numerous reasons.
I did send the property an email but they say to allow 48 hours for a reply but it looks as
if they replied via Booking.com. I haven't clicked on either option. Don't know what to do???
Buyer beware
<<Thank you for contacting Booking.com.
We approached Motion Chueca on your behalf to request the cancellation of your reservation. We are sorry to report that they are unable to make an exception in this case, and will charge the entire cancellation fee.
Please share your response with us by selecting one of these options:
Don't cancel my reservation.
I accept the charges. Please cancel my reservation.
Your reservation is still live and will remain so unless you cancel it. If you decide to cancel, you'll receive a confirmation email with more details shortly.
For any questions, you can contact the property at +34913483081 or send them an email.>>
Copyright © 1996–2017 Booking.com. All rights reserved.
Home | FAQ