angelafinnigan
Active Member
- Time of past OR future Camino
- 2022
I Just received the following email, four days after I mailed my well used (2 1/2 year old) Osprey pack to Outdoor Agencies to repair the shoulder strap. I'm shocked at their graciousness, and even if they didn't repair it, I was going to buy a new one as I love the design and that it's hand luggage on planes. Well done Osprey for looking after your customers. I'm impressed.
Hi Angela,
Upon receiving your bag back we have found the fault and unfortunately we do not have any spare parts to fix it at the moment.
We would like to offer you a replacement Kestrel 48 M/L in the colour of your choice.
The colours available are:
Tarn Blue
Talus Grey
Fire Red
For pictures of the colours available please follow this link>http://www.outdooragencies.com.au/Catalogue
They are located on page 56-57
Regards
Shane Bramwell
Customer Service – Warranties, Repairs and spares.
Outdoor Agencies Pty LtdPO Box 620 Regents Park NSW 2143 P: + 61 2 8717 7300
D: + 61 2 8717 7309. F: + 61 2 9645 1454 www.outdooragencies.com.au
Hi Angela,
Upon receiving your bag back we have found the fault and unfortunately we do not have any spare parts to fix it at the moment.
We would like to offer you a replacement Kestrel 48 M/L in the colour of your choice.
The colours available are:
Tarn Blue
Talus Grey
Fire Red
For pictures of the colours available please follow this link>http://www.outdooragencies.com.au/Catalogue
They are located on page 56-57
Regards
Shane Bramwell
Customer Service – Warranties, Repairs and spares.
Outdoor Agencies Pty LtdPO Box 620 Regents Park NSW 2143 P: + 61 2 8717 7300
D: + 61 2 8717 7309. F: + 61 2 9645 1454 www.outdooragencies.com.au